Willows Care Home

Willows was my first care job, quiet long time has gone past I have now proudly become the Home Manager. Always been supported by Canford management , amazing and committed staff, clean and modern looking, I feel honoured to be part of this great family.

Willows was my first care job, quiet long time has gone past I have now proudly become the Home Manager. Always been supported by Canford management , amazing and committed staff, clean and modern looking, I feel honoured to be part of this great family.

The home provides a high level of care for the residents in order to met their needs. Staff is well trained and dedicated,always ready to help and very supportive,residents choices and preferences are respected,and each person is treated as an individual.The Management and staff at Willows Care home are going above and beyond every day to maintain the high standards of care. I would strongly recommend this home.

The home provides a high level of care for the residents in order to met their needs. Staff is well trained and dedicated,always ready to help and very supportive,residents choices and preferences are respected,and each person is treated as an individual.The Management and staff at Willows Care home are going above and beyond every day to maintain the high standards of care. I would strongly recommend this home.

Willow care home is the best care home in London Borough of Havering. It is very clean and tidy care home, all the staffs are professional on their duties and caring and also passionate on what they are doing.I rate the home five stars.

Willow care home is the best care home in London Borough of Havering. It is very clean and tidy care home, all the staffs are professional on their duties and caring and also passionate on what they are doing.I rate the home five stars.

This review concerns only an enquiry about a bed for my NHS funded 94 year old father-in-law currently in 'palliative' care at Queen's Hospital. Last week I rang the home to arrange a visit on the basis it said it did have such vacancy. Why else would I waste my time making a visit? During the subsequent visit my wife and I repeated the funding status to the receptionist and completed an enquiry form making clear the requirement was for an NHS funded bed space. At no time were were told this would be an issue. Today, speaking to a different receptionist, were were told the home had a limit of 12 NHS funded beds and they were all occupied. Given the other reviews, incompetence and/or zero training seems to be confined to one or more of the administrative staff and, happily for the residents, not the carers. IMPORTANT UPDATE...... shortly after the review above and the Manager's apology, a NHS funded bed at the Willows became available. Despite our reservations my father-in-law expressed a firm wish to accept it. We respected his wishes and were glad we did. He died there last week but the standard of care given could not be faulted, especially given that he had an especially unpleasant medical condition which was difficult and time-consuming to treat. Further, although my father-in-law was not in a condition to take full advantage of any of the facilities on offer we we nonetheless impressed by the standard of catering, the garden area and the wide range of activities on offer for clients. If we had a criticism it would be that for understandable 'health and safety' reasons, bedroom doors are never closed and it is very difficult, if not impossible, to experience peace and quiet. The same point of course applies to ALL CARE HOMES in our experience of them. In view of this update, I have upgraded the review rating to 4 stars. Note that I have not received any inducement from the Willows to post this further review.

This review concerns only an enquiry about a bed for my NHS funded 94 year old father-in-law currently in 'palliative' care at Queen's Hospital. Last week I rang the home to arrange a visit on the basis it said it did have such vacancy. Why else would I waste my time making a visit? During the subsequent visit my wife and I repeated the funding status to the receptionist and completed an enquiry form making clear the requirement was for an NHS funded bed space. At no time were were told this would be an issue. Today, speaking to a different receptionist, were were told the home had a limit of 12 NHS funded beds and they were all occupied. Given the other reviews, incompetence and/or zero training seems to be confined to one or more of the administrative staff and, happily for the residents, not the carers. IMPORTANT UPDATE...... shortly after the review above and the Manager's apology, a NHS funded bed at the Willows became available. Despite our reservations my father-in-law expressed a firm wish to accept it. We respected his wishes and were glad we did. He died there last week but the standard of care given could not be faulted, especially given that he had an especially unpleasant medical condition which was difficult and time-consuming to treat. Further, although my father-in-law was not in a condition to take full advantage of any of the facilities on offer we we nonetheless impressed by the standard of catering, the garden area and the wide range of activities on offer for clients. If we had a criticism it would be that for understandable 'health and safety' reasons, bedroom doors are never closed and it is very difficult, if not impossible, to experience peace and quiet. The same point of course applies to ALL CARE HOMES in our experience of them. In view of this update, I have upgraded the review rating to 4 stars. Note that I have not received any inducement from the Willows to post this further review.

Excellent place where they really care. I spent a month there recovering from a badly broken ankle. I can't praise them enough. The manager and the staff were Brilliant. I'm not old enough yet but if i ever end up in a care home I hope it's this one.

Excellent place where they really care. I spent a month there recovering from a badly broken ankle. I can't praise them enough. The manager and the staff were Brilliant. I'm not old enough yet but if i ever end up in a care home I hope it's this one.

Congratulations on your recent "Good" Inspection from the Care Quality Commisson. A wonderful and dedicated staff team providing excellent care and well being to all your residents and their friends.

Congratulations on your recent "Good" Inspection from the Care Quality Commisson. A wonderful and dedicated staff team providing excellent care and well being to all your residents and their friends.

A beautiful working Environment,very clean and tidy atmosphere, I simply call it a posh Nursing Home, Values, Respect and dignity are of high standard in this home, it’s a comfort zone for your family to live in, Our Admin are doing a great job 👍.i will recommend Willows Care Home 🏠 again and again.The best in the heart of Romford.

A beautiful working Environment,very clean and tidy atmosphere, I simply call it a posh Nursing Home, Values, Respect and dignity are of high standard in this home, it’s a comfort zone for your family to live in, Our Admin are doing a great job 👍.i will recommend Willows Care Home 🏠 again and again.The best in the heart of Romford.

Willows care home is perfect place for any one who is looking a place for love one, they have wonderful staff, who caring people from their bottom of their heart.the management is excellent.

Willows care home is perfect place for any one who is looking a place for love one, they have wonderful staff, who caring people from their bottom of their heart.the management is excellent.

Very good place for elderly people,End of life care,Palliative,dementia,You can get all the care you need,also a good place to work,all the staffs are great people,you can always approach on daily basis

Very good place for elderly people,End of life care,Palliative,dementia,You can get all the care you need,also a good place to work,all the staffs are great people,you can always approach on daily basis

They take care of my Mother really well. Very pleased with the standard of professionalism they show.

They take care of my Mother really well. Very pleased with the standard of professionalism they show.

Congratulations to Claudia on passing your management exams. Well done :)

Congratulations to Claudia on passing your management exams. Well done :)

Friendly staff, Place is kept clean and tidy.

Friendly staff, Place is kept clean and tidy.

A fantastic place. Highly recommended

A fantastic place. Highly recommended

I don't hate this place it's a strong word to hate

I don't hate this place it's a strong word to hate

Not nice place to leave your family .

Not nice place to leave your family .

Best.

Best.