Willowbrook Care Home

Visited this establishment today for the first time. I was to meet the senior leadership team and some key members of staff . Everyone was so warm, delight and friendly. Cannot wait to return back

Visited this establishment today for the first time. I was to meet the senior leadership team and some key members of staff . Everyone was so warm, delight and friendly. Cannot wait to return back

There are some brilliant staff here very caring and I can't fault what they did to make a visit so positive BRAD you were amazing thank you so much for your help and the staff who also helped your all a credit to willowbrook lovely clean place and thank you for our lunch oh and the chefs tattoo was amazing and it was lovely to see one of my old service users from years ago keep it up guys your worth more than 5 stars from Trace and the team at SWBH

There are some brilliant staff here very caring and I can't fault what they did to make a visit so positive BRAD you were amazing thank you so much for your help and the staff who also helped your all a credit to willowbrook lovely clean place and thank you for our lunch oh and the chefs tattoo was amazing and it was lovely to see one of my old service users from years ago keep it up guys your worth more than 5 stars from Trace and the team at SWBH

I am an ex-Nurse (quit the healthcare industry) who worked at Willowbrook Care Home. I will be perfectly honest; through all years working as a Nurse in care homes, NHS, and private Hospitals, Willowbrook Care Home was the best place to work at. Of course, it has own challenges and some days were exhausting, but I will tell you that the Home Manager, Barry Flanagan is one of the best managers and human beings that I have ever met. He has been so kind and supportive TOWARDS ANYONE. In general, he supports his staff and tries to help them as much as he can ensuring the service is running around the clock. He will protect his staff instead of rejecting them during difficult times. It is a very rare approach nova days. What about the care home itself? OUTSTANDING - not only according to CQC, but also according to me. Do you want some facts? In care homes, they staff (on average) 2-3 carers for usually 15 service users...Willowbrook Care Home on average provides 6 or even more carers for 15 service users! It depends on care needs. I remember staffing like 8 carers for 15 service users...On top of that you get a Registered Nurse and/or Senior Healthcare Assistant. Good memories!

I am an ex-Nurse (quit the healthcare industry) who worked at Willowbrook Care Home. I will be perfectly honest; through all years working as a Nurse in care homes, NHS, and private Hospitals, Willowbrook Care Home was the best place to work at. Of course, it has own challenges and some days were exhausting, but I will tell you that the Home Manager, Barry Flanagan is one of the best managers and human beings that I have ever met. He has been so kind and supportive TOWARDS ANYONE. In general, he supports his staff and tries to help them as much as he can ensuring the service is running around the clock. He will protect his staff instead of rejecting them during difficult times. It is a very rare approach nova days. What about the care home itself? OUTSTANDING - not only according to CQC, but also according to me. Do you want some facts? In care homes, they staff (on average) 2-3 carers for usually 15 service users...Willowbrook Care Home on average provides 6 or even more carers for 15 service users! It depends on care needs. I remember staffing like 8 carers for 15 service users...On top of that you get a Registered Nurse and/or Senior Healthcare Assistant. Good memories!

Care home is absolutely amazing can not fault a thing with my grandad only negative I have is trying to ring for appointment no one is ever on phones take ages

Care home is absolutely amazing can not fault a thing with my grandad only negative I have is trying to ring for appointment no one is ever on phones take ages