Heartlands Care & Nursing Home

It was a worrying moment when my mother-in-law reached the stage of needing to go into care, but we had no reason to worry because we were fortunate enough to obtain a place for her at Heartlands Care Home and, since she moved in at start of 2022, I find I can't, in all honesty, sing the praises of Heartlands Care Home loud enough to warrant what they deserve. The care and compassion they show to her is amazing, they are so patient with her. The staff are brilliant, all of them seem very commited to their positions within the home. Communication is excellent, they keep me updated with any new developments in her health and care, so I remain involved in decision making as to what is best for her wellbeing. The activities for those able to join in are well thought out, I can see from the Facebook photographs that everyone enjoys the many events organised to keep them entertained. I highly recommend Heartlands to anyone wanting their loved ones to be safe and happy. My thanks to all staff.

It was a worrying moment when my mother-in-law reached the stage of needing to go into care, but we had no reason to worry because we were fortunate enough to obtain a place for her at Heartlands Care Home and, since she moved in at start of 2022, I find I can't, in all honesty, sing the praises of Heartlands Care Home loud enough to warrant what they deserve. The care and compassion they show to her is amazing, they are so patient with her. The staff are brilliant, all of them seem very commited to their positions within the home. Communication is excellent, they keep me updated with any new developments in her health and care, so I remain involved in decision making as to what is best for her wellbeing. The activities for those able to join in are well thought out, I can see from the Facebook photographs that everyone enjoys the many events organised to keep them entertained. I highly recommend Heartlands to anyone wanting their loved ones to be safe and happy. My thanks to all staff.

My experience of this care home is not a good one, the home itself is well decorated and looks nice but the main part , caring for your loved one is not up to the standard it should be , especially as this is a home that gives nursing care . My Nan was failed by so many things , from wrong medication being given to unwitnessed falls not being monitored to staff not having adequate training on dealing with diabetes and dementia but most importantly they failed with my Nan's end of life care leading her to be in pain which no one should have to go through . This home needs more training for its staff , especially the management team. no family should have to watch a loved one go through what ours did , anyone looking to make that hard decision of putting a loved one in to a care home please read reviews , ask questions and be sure they can take care of your family the way you would,which this homes states it will do but in our case they did not . Please don't comment under my post with the same message as others as the email address you have given does not work so my only option was too write this review .

My experience of this care home is not a good one, the home itself is well decorated and looks nice but the main part , caring for your loved one is not up to the standard it should be , especially as this is a home that gives nursing care . My Nan was failed by so many things , from wrong medication being given to unwitnessed falls not being monitored to staff not having adequate training on dealing with diabetes and dementia but most importantly they failed with my Nan's end of life care leading her to be in pain which no one should have to go through . This home needs more training for its staff , especially the management team. no family should have to watch a loved one go through what ours did , anyone looking to make that hard decision of putting a loved one in to a care home please read reviews , ask questions and be sure they can take care of your family the way you would,which this homes states it will do but in our case they did not . Please don't comment under my post with the same message as others as the email address you have given does not work so my only option was too write this review .

I find it hard to write this as it’s distressing and brings back horrible memories. However I have to tell people our experience as a family of this home is a negative one. The home looks lovely but unfortunately looks can be deceiving. The home has poor management, not all the staff are adequately trained to deal with dementia or patients with diabetes. There were numerous errors in medication, falls not reported and many basic procedures not followed. But my main concern would be the end of life care that my relative received, it was inadequate and no person should ever have to suffer how she did. She was written up for a syringe driver so that she would not be in pain and suffer. This syringe driver was never put in place, so we witnessed her suffer and to be honest no one was there to really help. The night staff on shift slept whilst we were caring for our dying relative. This is inexcusable. If you are considering a nursing home for your relative, I would advise you to ask lots of questions. Talk to relatives of current residents, talk to relatives of ex residents and don’t just assume because a building looks nice that everything will be ok. The hardest decision we had to make was to even have have to consider a nursing home but there was no another choice, and now we are left with so many what if ? questions that this home have left unanswered to this day.

I find it hard to write this as it’s distressing and brings back horrible memories. However I have to tell people our experience as a family of this home is a negative one. The home looks lovely but unfortunately looks can be deceiving. The home has poor management, not all the staff are adequately trained to deal with dementia or patients with diabetes. There were numerous errors in medication, falls not reported and many basic procedures not followed. But my main concern would be the end of life care that my relative received, it was inadequate and no person should ever have to suffer how she did. She was written up for a syringe driver so that she would not be in pain and suffer. This syringe driver was never put in place, so we witnessed her suffer and to be honest no one was there to really help. The night staff on shift slept whilst we were caring for our dying relative. This is inexcusable. If you are considering a nursing home for your relative, I would advise you to ask lots of questions. Talk to relatives of current residents, talk to relatives of ex residents and don’t just assume because a building looks nice that everything will be ok. The hardest decision we had to make was to even have have to consider a nursing home but there was no another choice, and now we are left with so many what if ? questions that this home have left unanswered to this day.

The home is lovely and everything about it is either good or great, apart from the receptionist Clare. Very unpleasant woman, and despite our continued friendliness she is insufferably abrasive. Otherwise, we are impressed with the home's care and, most importantly, our family member there is happy with it :)

The home is lovely and everything about it is either good or great, apart from the receptionist Clare. Very unpleasant woman, and despite our continued friendliness she is insufferably abrasive. Otherwise, we are impressed with the home's care and, most importantly, our family member there is happy with it :)

Whilst the new accomadation for the residents is outstanding with great facilities. Unfortunately the same staff remain. My mother was a resident there both old & new build. We occurred 3 incidents of neglect. Some of the staff are there just to earn their way without a care in the world. I feel that if you are in that profession you should attend to residents needs both large & small it just seemed to be to much hassle for certain careers. However I must commend both Jane & Gail they are both amazing a true credit to the Home real caring & genuine thank you both my from my self & mom

Whilst the new accomadation for the residents is outstanding with great facilities. Unfortunately the same staff remain. My mother was a resident there both old & new build. We occurred 3 incidents of neglect. Some of the staff are there just to earn their way without a care in the world. I feel that if you are in that profession you should attend to residents needs both large & small it just seemed to be to much hassle for certain careers. However I must commend both Jane & Gail they are both amazing a true credit to the Home real caring & genuine thank you both my from my self & mom

The loveliest home and staff you could wish for. Gave my father, John, the warmest, kindest care throughout his stay - always understanding and accommodating, nothing is any trouble. Facilities and activities are excellent, though my father didn't partake in many there is always something for the residents to do and enjoy.

The loveliest home and staff you could wish for. Gave my father, John, the warmest, kindest care throughout his stay - always understanding and accommodating, nothing is any trouble. Facilities and activities are excellent, though my father didn't partake in many there is always something for the residents to do and enjoy.

I want to visit this facility today with my niece and was very pleased with the staff and the living area. I am wishing hoping that that niece will settle in, as her mum currently is in the hospital. I will update this review again once my niece moves in and family get to visit. Time will definitely tell. I just want to say fantastic job today with my niece Charolett. Keep up the good work . I give it a 41/2 start because my niece is not at the facility yet. Thank you!

I want to visit this facility today with my niece and was very pleased with the staff and the living area. I am wishing hoping that that niece will settle in, as her mum currently is in the hospital. I will update this review again once my niece moves in and family get to visit. Time will definitely tell. I just want to say fantastic job today with my niece Charolett. Keep up the good work . I give it a 41/2 start because my niece is not at the facility yet. Thank you!

Heard from a friend, who's husband recently died there....a nurse left her husband lying on the floor when he had a fall....care sounded terrible and one particular nurse , who left after this incident (apparently she is not well liked and is very rude to people), is now back working there.

Heard from a friend, who's husband recently died there....a nurse left her husband lying on the floor when he had a fall....care sounded terrible and one particular nurse , who left after this incident (apparently she is not well liked and is very rude to people), is now back working there.

The standard of car is excellent and we are always consulted prior to vaccines whether it’s Covid or Flu. The rooms are fresh and clean and there is a good choice of food daily. reception staff are very knowledgable and quick to answer your queries. There is a good range of activities on offer if you want to join in. I have personally been worry free for my friend while Covid has been about and thank staff for their quick intervention when a case has been identified. Many thanks to the management, staff and caterers. And of course the carers ….

The standard of car is excellent and we are always consulted prior to vaccines whether it’s Covid or Flu. The rooms are fresh and clean and there is a good choice of food daily. reception staff are very knowledgable and quick to answer your queries. There is a good range of activities on offer if you want to join in. I have personally been worry free for my friend while Covid has been about and thank staff for their quick intervention when a case has been identified. Many thanks to the management, staff and caterers. And of course the carers ….

My Aunty had to move into this care home a few years ago (in the old part), we took all her belongs in and placed them out where she wanted them, in particular on the bookcase she had a full set of red encyclopedias, she also had few things from when she went to Liberia as she was a mid wife and went there to help out. Whilst she was there she purchased a nice little drum and took a load of photos. We took the drum and her slide projector into the home with her belongings. When they moved her into the newly built home they obviously downsized her without us knowing. Upon her passing away last March, we were unable to collect her things due to the covid. Her belongs were packed and sent to Solihull Council for us to collect. Upon collecting her items we were totally shocked, there were only 3 boxes, most of her clothes were missing, the drum, slide projector, encyclopedias and her watch were not with the items.My wife got in touch with the care home regarding the missing items, we waited for several weeks and had to chase them again regarding the missing items. Eventually they got back to us and literally called us liars saying that we had not taken them in. We know what we took in. I emailed them again about a month ago and have still not received a response. In my eyes they should have told us if they were downsizing my Aunty as we would have collected the items back that they were not prepared to move with her. Also regarding the items that we collected from Solihull Council they had literally throwed in her creams etc and had all leaked out onto photographs. We also took into the home a couple of large framed photos of my granded (my Auntys dad) that were not with the items that we collected. All I can say is that you need to check what you take in and take photos as I wished we had done that otherwise you will not get personal belongs back

My Aunty had to move into this care home a few years ago (in the old part), we took all her belongs in and placed them out where she wanted them, in particular on the bookcase she had a full set of red encyclopedias, she also had few things from when she went to Liberia as she was a mid wife and went there to help out. Whilst she was there she purchased a nice little drum and took a load of photos. We took the drum and her slide projector into the home with her belongings. When they moved her into the newly built home they obviously downsized her without us knowing. Upon her passing away last March, we were unable to collect her things due to the covid. Her belongs were packed and sent to Solihull Council for us to collect. Upon collecting her items we were totally shocked, there were only 3 boxes, most of her clothes were missing, the drum, slide projector, encyclopedias and her watch were not with the items.My wife got in touch with the care home regarding the missing items, we waited for several weeks and had to chase them again regarding the missing items. Eventually they got back to us and literally called us liars saying that we had not taken them in. We know what we took in. I emailed them again about a month ago and have still not received a response. In my eyes they should have told us if they were downsizing my Aunty as we would have collected the items back that they were not prepared to move with her. Also regarding the items that we collected from Solihull Council they had literally throwed in her creams etc and had all leaked out onto photographs. We also took into the home a couple of large framed photos of my granded (my Auntys dad) that were not with the items that we collected. All I can say is that you need to check what you take in and take photos as I wished we had done that otherwise you will not get personal belongs back

Really lovely care home with a friendly and welcoming staff team

Really lovely care home with a friendly and welcoming staff team

Lovely home, incredibly clean with excellent facilities for the residents. The staff work incredibly hard, from the care staff to the maintenance....and do a fantastic job looking after all loved ones in every way.

Lovely home, incredibly clean with excellent facilities for the residents. The staff work incredibly hard, from the care staff to the maintenance....and do a fantastic job looking after all loved ones in every way.

My experience was very poor,never enough staff,lounge empty my mother in law had many mistakes in medication by qualified nurse,was still getting laxatives when not needed so dignity was hard to maintain,she passed in pain as driver was not in place,she went missing for 2 hours slept in her clothes,and I find the lack of empathy from the company disturbing,also reviews from staff who work there,conflict of interest

My experience was very poor,never enough staff,lounge empty my mother in law had many mistakes in medication by qualified nurse,was still getting laxatives when not needed so dignity was hard to maintain,she passed in pain as driver was not in place,she went missing for 2 hours slept in her clothes,and I find the lack of empathy from the company disturbing,also reviews from staff who work there,conflict of interest

My mother in law suffered an intolerable time from this home falls not being reported, ill health not reported, and passed away in pain, would never recommend this home to anyone to place a loved one in here

My mother in law suffered an intolerable time from this home falls not being reported, ill health not reported, and passed away in pain, would never recommend this home to anyone to place a loved one in here

the receptionist clare is very rude and abrupt been no help when I'm inquiring about my mom over the phone during lockdown she should be sacked

the receptionist clare is very rude and abrupt been no help when I'm inquiring about my mom over the phone during lockdown she should be sacked

Great staff, sometimes miss call appointments, leave residence waiting Very clean and tidy , do activities with residence, Become family over lockdown

Great staff, sometimes miss call appointments, leave residence waiting Very clean and tidy , do activities with residence, Become family over lockdown