Priory Mews Care Home

Mountenay House - Very very friendly staff, excellent activities for residents! Staff make all feel welcome and family members all feel like we're at home here! Very clean

Mountenay House - Very very friendly staff, excellent activities for residents! Staff make all feel welcome and family members all feel like we're at home here! Very clean

Seemed good was good on cressenor to start with. Unfortunately Alot of good carers left after home under new management only one or 2 genuine kind ones I could rely on remained. Unfortunately for my father he fell and died 5 weeks later he was very distressed and this was seen and heard only 2 carers seemed concerned Disgusting all the thousands of pounds and their was no proper care he deserved better and I'm glad his out of harm's way now care home management lack compassion and understanding I'm referring to the manager

Seemed good was good on cressenor to start with. Unfortunately Alot of good carers left after home under new management only one or 2 genuine kind ones I could rely on remained. Unfortunately for my father he fell and died 5 weeks later he was very distressed and this was seen and heard only 2 carers seemed concerned Disgusting all the thousands of pounds and their was no proper care he deserved better and I'm glad his out of harm's way now care home management lack compassion and understanding I'm referring to the manager

Inadequate, not fit to be called a care home. I noticed staff of all levels lacking basic care skills, often oblivious to the unnecessary chaos going on. Elderly and vulnerable residents ignored as they called out and pressed buzzers, all it needed was a few kind words a bit of time and attention, assistance with eating and personal hygiene but it didn't happen. A very distressing environment for residents, shocking to see so many people quickly lose their dignity, from arriving looking clean, well dressed, groomed hair to looking so disheveled and uncared for, dirty clothes or even lost, unwashed, no dentures, unshaven, glasses missing, hair just left. We expected changes with new management but they also seemed oblivious. I have now read that all sorts of measures are in place to turn this horrible place into a care home but it shouldn't have needed the cqc inspectors to tell them, they claimed to be professional carers, they should be ashamed of themselves.

Inadequate, not fit to be called a care home. I noticed staff of all levels lacking basic care skills, often oblivious to the unnecessary chaos going on. Elderly and vulnerable residents ignored as they called out and pressed buzzers, all it needed was a few kind words a bit of time and attention, assistance with eating and personal hygiene but it didn't happen. A very distressing environment for residents, shocking to see so many people quickly lose their dignity, from arriving looking clean, well dressed, groomed hair to looking so disheveled and uncared for, dirty clothes or even lost, unwashed, no dentures, unshaven, glasses missing, hair just left. We expected changes with new management but they also seemed oblivious. I have now read that all sorts of measures are in place to turn this horrible place into a care home but it shouldn't have needed the cqc inspectors to tell them, they claimed to be professional carers, they should be ashamed of themselves.

Care provided from Dec 21 to Apr 21 Couldn't fault the care provided to my mother Sandra in Beaumont House. The nurses are amazing and treated her with respect, dignity and compassion. They were also very accommodating with the family, even in difficult times with lockdowns etc, always making us feel welcome. Thank you so much. Steve Lewis

Care provided from Dec 21 to Apr 21 Couldn't fault the care provided to my mother Sandra in Beaumont House. The nurses are amazing and treated her with respect, dignity and compassion. They were also very accommodating with the family, even in difficult times with lockdowns etc, always making us feel welcome. Thank you so much. Steve Lewis

It seems to be a lovely care home shame about their HR team, asking for job vacancies, couldn’t be bothered explaining to me what’s available, my 2 year old was crying in background and was expected to go somewhere quiet and when I did he came to find me, the lady refused to speak to me about the job vacancies and said she end the call, inconsiderate people with poor customer service skills! Can’t handle hearing a baby/child cry, then maybe your in the wrong job dealing with vulnerable adults!

It seems to be a lovely care home shame about their HR team, asking for job vacancies, couldn’t be bothered explaining to me what’s available, my 2 year old was crying in background and was expected to go somewhere quiet and when I did he came to find me, the lady refused to speak to me about the job vacancies and said she end the call, inconsiderate people with poor customer service skills! Can’t handle hearing a baby/child cry, then maybe your in the wrong job dealing with vulnerable adults!

Priory mews, mountenay house. Our Auntie was placed here after a short spell in hospital. What a dreadful place you wouldn't put a animal in there. You have to put a star to say anything on here. My star should be a - star. The CQC have published a report on 27 April 2023 PLEASE READ IT before you send your loved ones here.

Priory mews, mountenay house. Our Auntie was placed here after a short spell in hospital. What a dreadful place you wouldn't put a animal in there. You have to put a star to say anything on here. My star should be a - star. The CQC have published a report on 27 April 2023 PLEASE READ IT before you send your loved ones here.

I was there just under 2 weeks and let me tell you there was a reason we took our nan out of the home I do not go there to work!

I was there just under 2 weeks and let me tell you there was a reason we took our nan out of the home I do not go there to work!

My nan stayed here for a few months. The staff were very good to her.. They looked after her well during a difficult period. Even had someone bring a dog round to all the patients to cheer them up which is a great idea. Good staff make all the difference.

My nan stayed here for a few months. The staff were very good to her.. They looked after her well during a difficult period. Even had someone bring a dog round to all the patients to cheer them up which is a great idea. Good staff make all the difference.

Just don’t send loved ones here if you actually love and care about them. My mum was cared for horribly here in November 2021 for respite. Reported to CQC and nothing was even done. Horrible horrible place.

Just don’t send loved ones here if you actually love and care about them. My mum was cared for horribly here in November 2021 for respite. Reported to CQC and nothing was even done. Horrible horrible place.

My great nana was here for a couple of years and died Saturday night. Thank you for looking after her. I am so grateful for the care my great nana was given. Rest in peace, nana

My great nana was here for a couple of years and died Saturday night. Thank you for looking after her. I am so grateful for the care my great nana was given. Rest in peace, nana

DISGUSTING PLACE...... read their latest report from the cqc.... charged my mum £1500 to neglect my dad for a week.

DISGUSTING PLACE...... read their latest report from the cqc.... charged my mum £1500 to neglect my dad for a week.

Good care home

Good care home

Stinks of piss, wouldn’t put a animal in there

Stinks of piss, wouldn’t put a animal in there

Good

Good

Nice place

Nice place