Chestnut Lodge Care Home

I visit the home weekly and always find the staff very welcoming, the residents all appear very happy and supported. Well done to Comfort and the team at Chestnut Lodge.

I visit the home weekly and always find the staff very welcoming, the residents all appear very happy and supported. Well done to Comfort and the team at Chestnut Lodge.

If you have a loved one who needs care do NOT put them in here. My mum went in 4 weeks ago and passed away yesterday. The buzzer she had in her room did not work most of the time and despite us and social services raising this for over 2 weeks it was never fixed. She was never taken out of her room other than to have a bath once a week, even after we took a wheelchair in for them to use. The meals were a joke. For tea she was constantly given jam sandwiches and soup, despite me telling them I did not want my mum to be given jam sandwiches. The manager never introduced herself and the only time I saw her was one evening when I was leaving and she was arriving. We did ask for her to meet with myself and social services in mums room but she sent a nurse instead. My mums life was miserable in here. The staff did their best but when you only have 2 care assistants and one nurse to deal with 20 patients it is a near impossibility to cope. On the morning she died we were taken to her room as we had received a call to say she was poorly. We got there to find she had already passed away and they never even told us. It was a massive shock

If you have a loved one who needs care do NOT put them in here. My mum went in 4 weeks ago and passed away yesterday. The buzzer she had in her room did not work most of the time and despite us and social services raising this for over 2 weeks it was never fixed. She was never taken out of her room other than to have a bath once a week, even after we took a wheelchair in for them to use. The meals were a joke. For tea she was constantly given jam sandwiches and soup, despite me telling them I did not want my mum to be given jam sandwiches. The manager never introduced herself and the only time I saw her was one evening when I was leaving and she was arriving. We did ask for her to meet with myself and social services in mums room but she sent a nurse instead. My mums life was miserable in here. The staff did their best but when you only have 2 care assistants and one nurse to deal with 20 patients it is a near impossibility to cope. On the morning she died we were taken to her room as we had received a call to say she was poorly. We got there to find she had already passed away and they never even told us. It was a massive shock

Chestnut lodge may look very nice but we've had a bad experience there with our uncle. When we arrived for a 4 week assessment, they tried to put him in a room where there was someone else's clothes and the sheets were dirty. Within 2 days all his clothes went missing, never to be found again. He was always in someone else's clothes. The staff never seem to talk to him, just got him up in the morning took them to lounge and just left him there all day until it was bedtime. The staff have no people skills at all. He went down hill over the 4 weeks. We have moved him to Langdale and he has improved 100%. He's laughing and smiling all the time now.

Chestnut lodge may look very nice but we've had a bad experience there with our uncle. When we arrived for a 4 week assessment, they tried to put him in a room where there was someone else's clothes and the sheets were dirty. Within 2 days all his clothes went missing, never to be found again. He was always in someone else's clothes. The staff never seem to talk to him, just got him up in the morning took them to lounge and just left him there all day until it was bedtime. The staff have no people skills at all. He went down hill over the 4 weeks. We have moved him to Langdale and he has improved 100%. He's laughing and smiling all the time now.

I worked here and the staff along with management are a joke non of the residents get washed with soap the staff speak to you like rubbish and as for the manager she just sits back and let's it all happen dont put your loved once in this home it is not fit for a animal and the staff dont care about the clients at all iv never in my life worked anywhere this disgusting there was mice running round the laundry I reported to the manager about all this and nothing at all was done I was just threatened with I'm on probation the home needs shutting down asap

I worked here and the staff along with management are a joke non of the residents get washed with soap the staff speak to you like rubbish and as for the manager she just sits back and let's it all happen dont put your loved once in this home it is not fit for a animal and the staff dont care about the clients at all iv never in my life worked anywhere this disgusting there was mice running round the laundry I reported to the manager about all this and nothing at all was done I was just threatened with I'm on probation the home needs shutting down asap